Thanks for shopping at Hera.

At Hera, customer satisfaction and making every purchase a positive experience are our main priority. We stand behind our product quality and every item is carefully inspected before leaving warehouse for delivery.

Important notes:

  • All Sales are Final. 
  • No cash refund except for no-stock item(s) . Refund process will take within 30 days via original payment method, or any other method as agreed between customers and Hera.
  • No cash refund on any defective items. We will do exchange only.
  • No refund on issue for example on situations : change of mind or just don't like the item. But, we are willing to help on your exchange.
  • No refund on parcel bounce back to us. We do only store credit.
  • No cash refund on not suitable, not match, change mind situation.
  • All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable.
  • Please keep in mind that sale item may be have a slightly defect less than 5% but unnoticable when wearing ( for example imperfect stitching ).
  • Since our items consists of custom prints there are maybe 1%-5% imperfect on printing side not noticeable
  • Customers can return damaged/wrong/faulty items (apart from sale items) within 5 days of receipt date for an exchange of the correct item. Any lateness will not be entertained and item(s) will be returned back to the customers.
  • In the event that the items returned are no longer available, customers can choose to replace with other items subject to availability and customers are responsible to pay the price difference and postage fee. If the new item chosen for exchange is lower than the exchanged, cash refund will be arranged within 30 days.
  • Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.
  • In all cases, the items returned must be in their original condition, UNWORN, UNALTERED, UNWASHED, UN-IRONED with all the tags and the original packaging. The goods will be inspected once received.
  • The goods are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid damages. This include the boxes, packaging and tags. Hera is not responsible for any items that are returned with damage.
  • Shipping charges are to be borne by the sender for all returned items.
  • Hera will not be responsible on missing parcel / lateness / return back due to third party delivery partner. However we will help you on the process to track and enquire on your parcel.
  • Hera recommends you use a postal service that insures you for the value of the goods you are returning and obtain a proof of posting.

Lateness in Returning Items

  • Returning made after five (5) days from receiving will not be entertained and will be returned to customers.
  • Under the rare occasion that the customer failed to return the item within the stipulated time, a valid reason must be provided.

Repeated Returns

We offer a flexible return policy to make your online shopping experience a pleasant one. We do monitor the number of returns made by our customers, and continued returns will be flagged and potentially lead to the suspension of your account with Hera.

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